Refund policy

Return & Refund Policy

This policy covers purchases from Jolene Le Mille LLC ("Jolene Le Mille," "we," "us"), through jolenelemille.com and our other sales channels.

All sales are final. Almost everything in the Jolene Le Mille boutique is antique or vintage, and every piece is one of a kind. When it sells, there is no other one to send. Please read each listing, study the photos, and ask us anything before you buy.

Condition: what "vintage" means here

Most of our pieces are not new. They have been used, loved, and handled for years, sometimes a century or more. Expect signs of age: scratches, scuffs, wear to finishes and gilt, small chips, crazing in glazes, tarnish and patina, fading, and repairs made long before us. This wear is part of what makes a piece antique or vintage, and it is not a defect.

Every listing describes the piece's condition and shows any flaw we find in the photos. We do not hide damage, and we never distress a piece to make it look older. Because condition is disclosed before you buy, wear shown or described in the listing is not a reason for a return or refund.

New and handmade pieces are labeled as such on their listings and follow this same policy.

When we will make it right

We will offer a refund in two situations:

Damaged in transit. The piece arrived broken or damaged by shipping.
Not as described. The piece has significant damage that our listing did not mention or show.

In either case, contact us within 48 hours of delivery (or of pickup at our office), following the steps below.

If your order arrives damaged or destroyed

Stop and photograph. Before you unpack any further, photograph the outer box, the packing materials, and the damage from several angles. Include the shipping label.
Keep everything. Hold on to the piece, all broken parts, the box, and the packing. The carrier may ask to inspect them, and an insurance claim can be denied without them.
Contact us within 48 hours. Email support@jolenelemille.com with your order number and photos, or call (415) 343-5131.
We handle the claim. We file with the carrier and the insurer ourselves. You do not have to deal with them.
Your refund. Once we have your photos, we refund the item price and the shipping you paid to your original payment method, usually within 5 business days. We do not make you wait for the carrier to decide.

If a piece can be repaired and you would rather keep it, tell us. We can offer a partial refund instead.

How we insure your order

Every order we ship is insured for up to $100 at no extra cost to you. Higher-value pieces carry additional coverage. Large pieces sent by freight or blanket-wrap carrier are insured through that carrier. Insurance covers loss and damage in transit. It does not cover wear disclosed in the listing.

Lost packages

If tracking shows no movement for 7 days, or your package is marked delivered and you cannot find it, contact us. We open a trace with the carrier and, if the package is confirmed lost, refund you in full.

Things we cannot refund

Wear, age, or flaws described or shown in the listing
A piece that does not suit your space, color, or taste
Sale and clearance pieces, which are final as marked
Damage reported more than 48 hours after delivery or pickup
Damage after delivery, or during a pickup or transport you arranged yourself

Cancellations

You can cancel an order within 1 hour of placing it for a full refund. After that, we may already be packing it.

Services

The $150 Bespoke Hunt retainer is non-refundable once your search begins. It pays for the time spent hunting and is credited toward your purchase when we find your piece. Other services are quoted separately, and their terms are set out in your quote.

Contact

Jolene Le Mille LLC, 429 S Main St, Suite B104, Rochester, MI 48307 (visits by appointment)
support@jolenelemille.com · (415) 343-5131
Questions about an order: orders@jolenelemille.com